Support
Get in touch
Questions, feedback, a bug to report, or an idea for something we should build? We'd like to hear from you.
We read every message and usually reply within two business days. We're a small studio based in Hamburg, so please bear with us if it occasionally takes a little longer.
Reporting a problem with one of our apps
To help us fix things faster, it's useful if you can include:
·Which device you're using, for example iPhone 15 or iPad Air
·Your iOS version — Settings → General → About → Software Version
·The version of the app, shown on its settings screen
·What you were doing when the problem happened, and what you expected instead
·A screenshot or screen recording if the issue is something you can see
Refunds
Purchases of our apps are handled entirely by Apple, so refunds have to go through them. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase. We aren't able to issue refunds ourselves.
Company details
TWELVE DEGREES BELOW UG (haftungsbeschränkt)
c/o IP-Management #11692, Ludwig-Erhard-Straße 18, 20459 Hamburg, Germany